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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

February 01, 2012

CRM Featured News
Zeacom Contact Center Is Now Available on Microsoft Lync
The availability follows successful beta testing at several sites in Europe and Asia.
ResponseTek and CallMiner Form Alliance
The partnership brings together speech analytics and a customer experience management solution for contact centers.
Knotice Teams Up with Gigya
Partnership lets marketers apply permission-based Facebook data to campaigns.
Front Office
What's Age Got to Do With It?
Magazine Features
Gen Y: The Next Generation of Spenders
They're young, educated, and tech-savvy. Here's how to get them to pay attention to you
Viewpoints
How Chasing Your Metrics Has You Chasing Your Tail
Don't make these mistakes.



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