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February 01, 2012

CRM Featured Articles
Zeacom Contact Center Is Now Available on Microsoft Lync
The availability follows successful beta testing at several sites in Europe and Asia.
ResponseTek and CallMiner Form Alliance
The partnership brings together speech analytics and a customer experience management solution for contact centers.
Knotice Teams Up with Gigya
Partnership lets marketers apply permission-based Facebook data to campaigns.
Front Office
What's Age Got to Do With It?
Magazine Features
Gen Y: The Next Generation of Spenders
They're young, educated, and tech-savvy. Here's how to get them to pay attention to you
How Chasing Your Metrics Has You Chasing Your Tail
Don't make these mistakes.

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