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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

January 23, 2012

CRM Featured News
ExactTarget Launches Social Media Management Tool
The launch of SocialEngage brings next-generation social media management to help brands create cross-channel engagement with customers.
Enghouse Introduces Workforce Management Software
CallRex Workforce Management is designed specifically for SMBs
VerticalResponse Adds New Social Media, Email Marketing Features
The latest updates of SMB solutions focus on the ability to share more content.
Voxeo Adds Chief Customer Officer
Anne Bowman joins the firm in a new title that expands Voxeo's customer-centric culture.
Zendesk Free App For Windows Phone is Now Available
Companies can now monitor and respond to support requests on a wide variety of mobile devices.
Customer Experience
A Tale of Two Companies
Why successful CRM is all in the mix.
REAL ROI
Caber Sure Fit Has Sales Growth Covered
The Canadian home décor and furniture-protection products provider gains a 28 percent sales increase with Sage SalesLogix
Viewpoints
Card-Linked Marketing Offers Better Return on In-Store Ads
A new measurable marketing channel is causing retailers to take notice.



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