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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

January 16, 2012

CRM Featured News
Calabrio Updates Its Calabrio ONE WFO Suite
New version 8.0 modernizes the contact center supervisor experience with an expanded dashboard and new tools to manage agents.
Enghouse Releases New CallRex Call Recording Software
CallRex 4.2 adds expanded Microsoft Lync integration, RT Audio codec support, and simplified deployment process.
Sync Salesforce, Google, and More with iCloud
A new service lets users sync their calendars, contacts, and tasks between popular CRM software.
Infusionsoft Releases Trifold System Upgrade
Software company adds social, sales CRM, and e-commerce features to suite.
Pint of View
Music Lessons
What's fun got to do with learning? Everything.
REAL ROI
Yahoo! Search Yields a Better Sales Tool
The Internet search firm's new sales portal is built around Salesforce's Force.com and Chatter platforms
Viewpoints
Increase the Power of Your CRM Tools with Outsourcing
Delegate 'lower-value' duties for a better ROI.



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