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January 16, 2012

Case Studies
Yahoo! Search Yields a Better Sales Tool
The Internet search firm's new sales portal is built around Salesforce's Force.com and Chatter platforms
CRM Featured Articles
Calabrio Updates Its Calabrio ONE WFO Suite
New version 8.0 modernizes the contact center supervisor experience with an expanded dashboard and new tools to manage agents.
Enghouse Releases New CallRex Call Recording Software
CallRex 4.2 adds expanded Microsoft Lync integration, RT Audio codec support, and simplified deployment process.
Sync Salesforce, Google, and More with iCloud
A new service lets users sync their calendars, contacts, and tasks between popular CRM software.
Infusionsoft Releases Trifold System Upgrade
Software company adds social, sales CRM, and e-commerce features to suite.
Pint of View
Music Lessons
What's fun got to do with learning? Everything.
Increase the Power of Your CRM Tools with Outsourcing
Delegate 'lower-value' duties for a better ROI.

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