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January 11, 2012

CRM Featured Articles
Spanlink and Altitude Partner on Contact Center Agent Scripting Tools
Spanlink customers will benefit from Altitude uCI Campaign Scripting and Agent Desktop tools.
[x+1] Unleashes Latest Digital Marketing Hub
Users get enhanced data synchronization, data visualizations, and more.
Magazine Features
Dominating Your Market by "Easifying" the Customer Decision Cycle
Ever wonder why some word-of-mouth marketing campaigns succeed and others don't? The answers are revealed in the following book excerpt
Scouting Report
Speech Analytics in the Voice of the Customer Era
A valuable application increases its role
Designing a Customer Feedback Survey
Where do you put the OSAT questions?

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