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January 11, 2012

CRM Featured News
Leadership Changes for Microsoft Dynamics CRM
Dennis Michalis takes over as general manager of the product line from Brad Wilson.
Spanlink and Altitude Partner on Contact Center Agent Scripting Tools
Spanlink customers will benefit from Altitude uCI Campaign Scripting and Agent Desktop tools.
[x+1] Unleashes Latest Digital Marketing Hub
Users get enhanced data synchronization, data visualizations, and more.
Magazine Features
Dominating Your Market by "Easifying" the Customer Decision Cycle
Ever wonder why some word-of-mouth marketing campaigns succeed and others don't? The answers are revealed in the following book excerpt
Scouting Report
Speech Analytics in the Voice of the Customer Era
A valuable application increases its role
Viewpoints
Designing a Customer Feedback Survey
Where do you put the OSAT questions?



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