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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

January 09, 2012

CRM Featured News
Veeva Integrates CRM System with Concur
Companies say double-entry smackdown will improve efficiencies.
"The Rail" Opens Up Advertising Opportunities for Restaurants
Viableware's new self-swipe payment offers coupons, apps, too.
TeamSupport.com Boosts Business Intelligence with Zoho Reports
Analytics add power to the company's SaaS-based help desk and customer support app.
Beyond the Arc, Attensity Team Up
Data analytics and strategy consultancy strengthens Social Customer Insights solution
Magazine Features
Can Mobile and IVR Avoid a Fight?
Customer interaction technologies should support one another, not compete
Reality Check
When Disruption Is Good
Subscription services lead the business revival
Viewpoints
The Social Customer Strikes Back
Avoid customer service faux pax with a proactive approach.



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