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January 09, 2012

CRM Featured Articles
"The Rail" Opens Up Advertising Opportunities for Restaurants
Viableware's new self-swipe payment offers coupons, apps, too.
TeamSupport.com Boosts Business Intelligence with Zoho Reports
Analytics add power to the company's SaaS-based help desk and customer support app.
Beyond the Arc, Attensity Team Up
Data analytics and strategy consultancy strengthens Social Customer Insights solution
Magazine Features
Can Mobile and IVR Avoid a Fight?
Customer interaction technologies should support one another, not compete
Reality Check
When Disruption Is Good
Subscription services lead the business revival
The Social Customer Strikes Back
Avoid customer service faux pax with a proactive approach.

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