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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

December 07, 2011

CRM Featured News
Mitel Enhances Customer Contact Center Solutions Suite
New Contact Center Solutions deliver social media monitoring and enable agents to serve customers from anywhere using any device.
InteliWISE Introduces Virtual Agent Software for Social CRM
New automated Q&A app provides instant support to Facebook fans.
Leads360 Introduces New Automated Text Message Capabilities
Users can automate and track text messages via email.
YouTube Replaces Insight with New Analytics Tool
New features include more detailed reports, stats, and data filters
Customer Centricity
Using Social Media for Customer Service Is a Strategic Imperative
Protect and enhance your company's image.
Magazine Features
The Monday Morning Numbers on Movie Marketing
How international growth, social media, and a decline in DVD sales are changing the film industry's marketing strategies.
Viewpoints
How to Deepen Customer Trust
Give your clients an information-packed experience



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