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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

November 28, 2011

CRM Featured News
Verizon Selects inContact for Cloud-Based Support
The telecommunications giant aims to help its business clients with a variety of customer communication options.
IVR Technology Group and GETI Partner to Add ACH to Pay-by-Phone Virtual Terminal
The partnership enables users to turn any phone into a payment-processing terminal.
Ascensio System SIA Adds CRM Module to TeamLab
The new solution set provides users with a range of possibilities on customer relationship management.
Vizu Launches Partnership with Adap.tv
Joint offering provides real-time brand lift analytics and optimization within video.
Pint of View
Another Round of Gamification
Get customers onto the winning team—yours
REAL ROI
IVR Investment Pays Off at Australian Bank
Westpac Group installs Holly Connects platform to address customer service woes.
Viewpoints
Opinions Pretending to Be Data: The Benefits of Tracking Activity in Your CRM System
Move your company toward real, verifiable data



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