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November 16, 2011

CRM Featured Articles
Moxie Software Partners with VirtuOz for Customer Experience Solution
Virtual agent integration With Moxie's chat and knowledgebase provides a personalized, cross-channel experience for customers.
Quova Partners with XA.net to Boost Real-Time Audience Targeting
Marketers get more effective and efficient media buys.
C3 Selects NICE for Improving Interaction Management
The contact center outsourcer will implement NICE Interaction Management and Quality Management solutions.
Magazine Features
Just Desserts: The Cake Boss Calls on Avaya IP Office
TLC star Buddy Valastro shares how his new communications network will help his bakery business grow.
Reality Check
The Real Value of Social CRM
Leverage public social media and niche sites to drive traffic to your community
Improving Customer Service in Midsized Businesses
Tips for tackling seven key SMB challenges

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