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October 26, 2011
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Daily News
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Oracle to Acquire RightNow Technologies
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The $1.5 billion deal is part of an "aggressive" move to offer more cloud solutions, Oracle says.
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Microsoft Dynamics CRM Delivers Social Productivity
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New service update delivers social collaboration capabilities, with a unified Office 365 experience and new enterprise cloud features.
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Sword Ciboodle Leverages SAS Analytics in New Intelligent Contact Center
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New solution offers a peak into chat, selling opportunities, social media interactions, lead management, and campaign execution.
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iContact Launches Social Media Product As Part of Digital Marketing Platform
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Businesses can now perform social media marketing, scheduling, and analytics along with email marketing from the same application.
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Avectra Adds Social Media Monitoring to netFORUM Pro
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Other enhancements include 80 new features to help associations drive member engagement, increase operational efficiency, and improve decision making.
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Insight
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Pint of View
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Plus What?
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Google dips its toes into social networking waters—again
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