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October 24, 2011

CRM Featured Articles
Avaya Acquires Speech Analytics Vendor Aurix
Acquisition will enable Avaya to add speech analytics to contact center and unified communications portfolio.
Oracle Reveals Plans to Acquire Endeca Technologies
The deal extends Oracle's reach into unstructured data management.
SAP Unleashes Real-Time Analytics in the Cloud
SAP provides freedom to analyze data at a lower cost with SAP BusinessObjects BI OnDemand Solution
MarketTools Releases Its Latest CustomerSat EFM Solution
The new version includes new survey authoring choices and publishable PDF dashboards.
Relaxed Shoppers, Looser Wallets
Research studies customers' willingness to spend based on state of mind
The Tipping Point
Harnessing Customer Experience Management Solutions
New software helps to handle multiple consumer touch points

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