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October 17, 2011

CRM Featured Articles
Marketo Launches New Marketing Software for Small Businesses
Marketing automation system rolls email campaigns, social media, lead tracking, and more into one program.
CallMiner Launches Eureka 8 with a Fully Automated Quality Solution
Eureka 8.0 offers 100 percent coverage, objective and immediate assessment, and results complemented with easily configurable dashboards and scorecards.
SmarterTools Moves its Help Desk Software into the Cloud
New SmarterTrack application is scalable across platforms and operating systems.
Noble Systems Acquires WFM Software Provider OpenWave
The acquisition positions Noble Systems in the workforce management market.
Customer Centricity
All I Know Is That I Don’t Know Nothing
Blending knowledge management with customer service is critical
NFL Flexes CRM Muscle
Not even a threatened cancellation of the season could deter football's loyal customers
Personalize Content by Knowing Your Audience
Increase engagement through more relevant messages

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