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October 03, 2011

CRM Featured News
U.S. SMB SaaS CRM Market Set to Triple by 2015
Rapid-growth in the SaaS CRM market is paving the way for "social CRM" adoption, says AMI.
M5 Releases Call Center Suite
New cloud-based solution provides digital call center functionality.
Chat Sessions at a Glance
Glance Networks partners with LiverPerson to provide integrated screen sharing during sales and support chat sessions.
Insight
Email Marketing Has the Look
Responsys' third annual Email Design Look Book highlights strategies vital to marketers' future success
Market Focus: Financial Services—Retail Banks Need an Overhaul
Changing consumers' habits requires financial institutions to sharpen their focus on service, according to report
Viewpoints
Dynamic Case Management
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