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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

September 26, 2011

CRM Featured News
Salesforce.com Acquires Assistly
Assistly provides instant customer-service help desk applications that can be set up in minutes, adding to Salesforce's cloud portfolio.
Knowlagent Customer Contact Center Productivity Survey Reveals Agents Average 49 Minutes of Idle Time Daily
The report also finds call center volumes have increased, agents are difficult to hire, agents receive training infrequently, and industry is unclear on who owns social media.
IBM Expands Cloud Delivery of Smarter Commerce
New solutions and services help businesses respond in real time to shifting customer preferences.
Pint of View
I Scream, You Scream, We All Scream for … Short Ribs?
Food trucks live and die by social CRM
The Tipping Point
Consumers Power Transformational Marketing
Engaging customers in personalized dialogue replaces pushing messages through mass media
Viewpoints
Preparing the Enterprise for Social Media
Ten steps from the front lines



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