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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

August 31, 2011

CRM Featured News
AuraPortal Releases Wide Interaction Platform
The platform lets companies interact with customers and integrate internal business processes.
Metrix Releases New Software Version
Features include call center wizard, service quotes, intelligent part selection, appointment booking, and repair scheduling.
Only 31 Percent of Americans Give Federal Agencies High Marks for Customer Service
The results of a new government study echo a White House order to streamline federal service delivery.
Insight
Slow and Steady Loses This Race
OfficeDepot.com and SierraTradingPost.com rank first for fastest phone and email customer support
Changing the Channel
Research reveals how consumers will contact customer service within the next two years
Viewpoints
The Next Frontier in Call Center Analytics
Investing in operations is not enough



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