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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

August 24, 2011

Connect
Is Social Commerce Disruptive or Intrusive?
Issues like privacy and fair use of data pose a formidable challenge
CRM Featured News
NanoRep Brings Instant Answers to Customer Support
The solution reduces help-desk ticket escalations by up to 92 percent and fuels e-commerce growth.
Attensity Selects ISYS Document Filters
The filters are expected to strengthen customer experience management solutions with high-performance extraction of unstructured content.
Pint of View
Can I Help You? Can I Help You? Can I Help You?
CRM requires listening, not just speaking
Viewpoints
Call Centers Support Insurance in Multichannel Environment
Customer experience continues to be a key differentiator in insurance



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