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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

May 18, 2011

CRM Featured News
Contact Centers at Huge Risk of Data Loss
More than 20 percent of respondents in a new Noble Systems poll are unprepared for a facility-compromising catastrophe.
NetSuite Partners with Accenture and Yammer, Targets Large Enterprises
Growing acceptance of cloud-based applications creates opportunities.
Insight
Socially Challenged
CRM outsourcers still grapple with social media strategies
Can Mobile Apps Save Customer Loyalty Programs?
Most consumers are not active users, study shows, but easing access may spur participation
Viewpoints
Call Center Travels to the Heartland
Expedia chooses Missouri to enhance customer relationships



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