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May 11, 2011

CRM Featured Articles
iCentera Mobile Launched at SiriusDecision 2011 Summit
New solution will equip sales professionals with tools on the go.
Salesforce Releases Jigsaw 2
Salesforce's 92,300 customers will have real-time access to the 26 million business contacts in the Jigsaw Data Cloud directly within Salesforce CRM.
Scouting Report
Don’t Believe Everything You Hear About WFO
Suites embrace analytics, debunk idea core components are commodities
The Tipping Point
The Right Customer Experience Strategy
It varies from "tailored intimacy" to "customer self-service"
Maintaining Customer Loyalty
How to ensure Groupon and LivingSocial won't damage relationships

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