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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

May 11, 2011

CRM Featured News
Good Service is Good Business
U.S. consumers are willing to spend more with companies that get service right, according to an American Express survey.
iCentera Mobile Launched at SiriusDecision 2011 Summit
New solution will equip sales professionals with tools on the go.
Salesforce Releases Jigsaw 2
Salesforce's 92,300 customers will have real-time access to the 26 million business contacts in the Jigsaw Data Cloud directly within Salesforce CRM.
Scouting Report
Don’t Believe Everything You Hear About WFO
Suites embrace analytics, debunk idea core components are commodities
The Tipping Point
The Right Customer Experience Strategy
It varies from "tailored intimacy" to "customer self-service"
Viewpoints
Maintaining Customer Loyalty
How to ensure Groupon and LivingSocial won't damage relationships



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