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April 11, 2011

CRM Featured Articles
SugarCRM Acquires iExtensions CRM for Lotus Notes
The move is one of many involving IBM business tools integrations.
Adaptive Planning Introduces New Sales Planning & Analysis and Multi-Entity Management Solutions
New packages make it easy for new types of users in sales and multiple corporate divisions to improve business planning and management.
Customer Centricity
Hosted Contact Centers Poised for Growth
Purse strings loosen on capital spending, which may bring rapid deployments
Reality Check
An Unlikely Pairing: Analytics and Video
The technologies will play a bigger role in everyday business processes and mobile devices
CRM Is Only Half of the Story
Ensuring your sales team is on your side

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