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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

April 06, 2011

CRM Featured News
Amazon, Kohl’s, and Costco Top Experience Ratings List
The Temkin Group's "2011 Experience Ratings" identifies retailers as doing the best job with customers overall, but almost half of companies do a poor job.
Emailvision Enters Key Partnerships
Email and social marketing software provider integrates online relationship marketing technologies.
Front Office
Getting Personal: Be Appropriate or Beg for Forgiveness
Personalizing customer communications is important, but it's essential to understand your audiences' preferences and not assume that you know them.
Magazine Features
QM Picture Grows Blurry
Vendors deliver a broad suite of new functionality
Viewpoints
Attributes of IT-Friendly Software for Multichannel Customer Service
Look for these traits to keep both your business and IT organizations happy



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