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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 28, 2011

CRM Featured News
Meltwater Goes Social With JitterJam Acquisition
JitterJam to be integrated with Meltwater Buzz to create a social CRM platform.
Parature Spring ’11 Delivers New Cloud-Based Customer Engagement Functionality
Key features include Twitter and Lithium social customer channels, automated customer answers, advanced reporting, and support for 33 languages.
Appirio Acquires Infowelders, a Salesforce.com Consultancy
Infowelders expands Appirio by bringing additional customers.
Front Office
Is a Contact Center Revival ‘Up Around the Bend’?
Reality Check
Hiring Reps? Get Them a Digital Research Assistant
Sales intelligence systems help shorten ramp-up time
Viewpoints
Applying the Eight Building Blocks of CRM to Social Media
How to improve the effectiveness and long-term success of social CRM initiatives



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