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March 23, 2011

CRM Featured Articles
PCI Council Releases Supplemental Guidance for Protecting Telephone-Based Payment Card Data
New resource helps merchants and service providers understand and implement PCI DSS requirements for voice recordings.
SpeechCycle Launches SmartCare Mobile
The solution is the first customer care solution developed specifically for the smartphone.
Front Office
Is a Contact Center Revival ‘Up Around the Bend’?
Reality Check
Hiring Reps? Get Them a Digital Research Assistant
Sales intelligence systems help shorten ramp-up time
Digital and Interactive Marketing Bring Life Insurers Into the 21st Century
Adapting to a new marketing structure

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