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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 14, 2011

CRM Featured News
SpeechCycle Launches a New Mobile Division
Customer interaction management solutions vendor creates a new division to meet demand for business-to-consumer smartphone applications.
Workforce Optimization Gets Optimized
DMG research shows innovation and growth to continue in the WFO market through 2013.
JetBlue Partners with Allegiance
The Allegiance Engage platform is expected to help the top-ranked airline improve customer service even further.
Insight
Gripes About U.S. Contact Centers Rise
Since 2008, complaints have jumped by 40 percent, says analyst firm
Egyptian Unrest Puts Call Centers To the Test
Companies scramble to relocate outsourced operations in the wake of violent political protests
Viewpoints
Your Call Is Very Important to Us
What Watson means for the future of customer service



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