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February 16, 2011

CRM Featured Articles
IVR Technology Group Announces iCAN Post-Call Surveys
This new survey application can be coupled with the company's IVR hosted services platform to provide call centers with easy access to automated telephony tools.
Front Office
The Next Killer App
Magazine Features
Betting on Bar Codes
Will the smart money back experimental technology?
Taking QR Codes to the Park
A Gray Area
Today's seniors can't be left out of IVR design decisions.

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