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January 26, 2011

CRM Featured Articles
Office Depot Implementing Enterprise Workforce Optimization Software from Verint
The global supplier of office products and services is deploying next-generation Impact 360 solution to support optimized performance.
Magazine Features
Betting on Bar Codes
Will the smart money back experimental technology?
Taking QR Codes to the Park
Riding the Wave: The Benefits of Building and Maintaining a Cult Following
A B2B Approach to Leveraging Customer Interaction
Patient Service Doesn’t Stop at the Hospital Door
Communicate early, be highly interactive, and automate

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