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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

January 12, 2011

CRM Featured News
Retaligent Launches Charisma 1:1 CRM Solution
This retail customer engagement solution is built on Microsoft Dynamics CRM 2011.
Magazine Features
311: The Agency That Never Sleeps
How NYC's non-emergency contact center managed to flourish in the downturned economy, become social media-savvy, and meet the needs of citizens
Reality Check
Supplying the Law of Demand
Make sure you're delivering messages that customers want to hear
Viewpoints
The Ends Are the Means
A maturity model for the Sales 2.0 era.
Is Email Killing Your Business?
Electronic communications are meant to help manage relationships, not build them.



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