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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

December 15, 2010

CRM Featured News
eGain Introduces All-In-One Search for Customer Self-Service Experience and Multichannel Contact Center
eGain Multisearch provides federated search, multi-access navigation, and multi-process expertise behind the simple search box.
TeamSupport.com Announces New Release
The fall 2010 release contains new tagging, ticketing, templating, and routing functions.
Front Office
Mobile Sales Are Going North
Magazine Features
No Longer The Text-Best Thing
Text messages remain a big part of any mobile campaign, but these days a multichannel approach is what really connects
Viewpoints
Seeing the Forest and the Trees
Your real customers are the individual decision-makers within an organization.



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