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December 13, 2010

CRM Featured News
Contact Center Recording Systems Market Expected to Grow 55 Percent by 2015
Pelorus Associates expects the total worldwide market to hit $1.24 billion in five years, up from $800 million today.
TeamSupport.com Announces New Release
The fall 2010 release contains new tagging, ticketing, templating, and routing functions.
SplendidCRM Announces Version 5.0 with Business Rules Engine
New solution is tied to Microsoft platform and allows for simple business rules programming.
Lithium and Jive Lead the Community Platform Space
Forrester Wave on Community Platforms '10: In the next year, 55 percent of companies with at least $500 million in revenue will have implemented or piloted a community platform. The research firm ranks the top vendors in the space.
Baynote Launches Adaptive Web Suite
Baynote's new solution automatically adapts to real-time customer needs, delivering relevant and personal experience across digital touch points.



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