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November 17, 2010

CRM Featured Articles
Avaya Releases Aura Contact Center
Avaya Aura Contact Center creates a collaborative space for agents, customers, and experts using Session Initiation Protocol (SIP)-based communications.
Customer Centricity
Buzz, Buzz, Buzz
Enough with the buzzwords and hype. Let's start doing.
Magazine Features
How Can I Help You?
Proactive businesses that utilize chat technology to engage Web visitors are seeing higher conversion rates. So why aren't you?
The Decline of IVR
The always-connected customer prefers self-service smartphone applications.

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