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October 11, 2010

CRM Featured News
Interactive Intelligence Collects Latitude Software for $14 Million
The provider of communications services looks to enhance its collections offering.
Take Back Your Business — With Data
DataFlux Ideas '10: CEO Tony Fisher identifies the three potholes on the highway to data management success.
ESPN Goes "Hyper-Local"
Location-Based Marketing Summit '10 — Day Two: An executive reveals the cable sports network's current and future location-based strategies.
Insight
A Tax on Every Call?
A proposed federal tax on overseas calls has the potential to radically alter the contact center industry.
REAL ROI
Call Weighting
With ClickFox, Sprint takes an analytical look at its crosschannel customer experience—and saves millions in the process.
Viewpoints
6 Strategies to Conquer the Chaos
Don't let chaos turn the dream of entrepreneurship into a nightmare.



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