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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

May 17, 2010

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Boarding the Cluetrain
Transparency and authenticity are the cornerstones of trust between a company and its customers.
CRM Featured News
Lithium Technologies Acquires Scout Labs
The deal, reportedly for more than $20 million, allows Lithium to add social media monitoring to its extensive list of capabilities.
IBM Extends its Integration Portfolio by Acquiring Cast Iron Solutions
Based on its belief that the cloud computing market will continue to grow, IBM acquires a SaaS leader.
Magazine Features
The Trouble with Tribal
In the drive for the tribal experience, Self-Service 1.0 no longer works.
Viewpoints
9 Ways to Successfully Manage Customer Feedback
Feedback can improve your business — if you know how to listen.



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