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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 22, 2010

CRM Featured News
InQuira Puts Its Knowledge Solutions in the Cloud
With InQuira OnDemand, the vendor debuts online versions of its Web Self-Service and Contact Center Solutions.
Magazine Features
The 2010 CRM Service Awards: The Service Elite -- Introduction
The 2010 CRM Service Awards: The Service Elite -- Drugstore.com
RightNow Technologies is helping Drugstore.com get better at making its customers look good.
The 2010 CRM Service Awards: The Service Elite -- Enterasys Networks
Enterasys Networks wants a relationship, not just efficiency—and Salesforce.com helps deliver both.
The 2010 CRM Service Awards: The Service Elite -- Infusionsoft
With an online environment designed by Helpstream, Infusionsoft's own customers are able to provide community-based support.
The 2010 CRM Service Awards: The Service Elite -- New York Life
A Verint Systems deployment gives New York Life's Tampa-based contact center agents something to stick around for.
The 2010 CRM Service Awards: The Service Elite -- Southwest Airlines
Thanks to Virtual Hold Technology, Southwest Airlines' passengers have the choice to hang on or hang up.
Viewpoints
Analyze Your Interactions
Improve enterprise performance with interaction analysis.



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