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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 01, 2010

CRM Featured News
70 Percent of Social Media Initiatives by Information Technology Departments Are Doomed
A recent Gartner report takes a dim view of social media projects led by corporate-technology personnel.
SAP Releases "BI for the Rest of Us"
With its version of SAP BusinessObjects BI OnDemand, SAP targets the "casual user" with an integrated toolset that spans both on-demand and on-premise technologies.
DataFlux Unifies Its Tools
With DataFlux Data Management Platform, the SAS subsidiary unites its data quality, data integration, and MDM product sets into one overarching platform.
BlueKiwi Offers Up Free Versions
The social business software vendor updates its platform and introduces a freemium model.
Infusionsoft Goes 2.0
With its latest updates, the email marketing provider helps its small business customers take their CRM efforts to the next level.
Business Is Calling for the Customer Voice
Despite boasts that "the customer is king," a new report finds that consumer insight isn't getting a seat at the table.
Magazine Features
The 2010 CRM Service Awards: Introduction
The 2010 CRM Service Awards: Service Leaders -- Introduction
The 2010 CRM Service Awards: Service Leaders -- Contact Center Infrastructure
The 2010 CRM Service Awards: Service Leaders -- Interactive Voice Response
The 2010 CRM Service Awards: Service Leaders -- Web Self-Service
The 2010 CRM Service Awards: Service Leaders -- Web Interaction Management
The 2010 CRM Service Awards: Service Leaders -- Workforce Optimization Suite
The 2010 CRM Service Awards: Service Leaders -- Contact Center Search
The 2010 CRM Service Awards: Service Leaders -- Enterprise Feedback Management
The 2010 CRM Service Awards: Service Leaders -- Outsourcing
Viewpoints
I Want You to Know Me
Customers want — and expect — personalization.
Mitigate Shopping-Cart Abandonment
Convert up to 50 percent of abandoners with real-time follow-up.



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