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March 01, 2010
CRM Featured Articles
SAP Releases "BI for the Rest of Us"
26 Feb 2010
With its version of SAP BusinessObjects BI OnDemand, SAP targets the "casual user" with an integrated toolset that spans both on-demand and on-premise technologies.
DataFlux Unifies Its Tools
26 Feb 2010
With DataFlux Data Management Platform, the SAS subsidiary unites its data quality, data integration, and MDM product sets into one overarching platform.
BlueKiwi Offers Up Free Versions
26 Feb 2010
The social business software vendor updates its platform and introduces a freemium model.
Infusionsoft Goes 2.0
26 Feb 2010
With its latest updates, the email marketing provider helps its small business customers take their CRM efforts to the next level.
Business Is Calling for the Customer Voice
18 Feb 2010
Despite boasts that "the customer is king," a new report finds that consumer insight isn't getting a seat at the table.
Magazine Features
The 2010 CRM Service Awards: Introduction
11 Mar 2010
The 2010 CRM Service Awards: Service Leaders -- Introduction
11 Mar 2010
The 2010 CRM Service Awards: Service Leaders -- Contact Center Infrastructure
11 Mar 2010
The 2010 CRM Service Awards: Service Leaders -- Interactive Voice Response
11 Mar 2010
The 2010 CRM Service Awards: Service Leaders -- Web Self-Service
11 Mar 2010
The 2010 CRM Service Awards: Service Leaders -- Web Interaction Management
11 Mar 2010
The 2010 CRM Service Awards: Service Leaders -- Workforce Optimization Suite
11 Mar 2010
The 2010 CRM Service Awards: Service Leaders -- Contact Center Search
11 Mar 2010
The 2010 CRM Service Awards: Service Leaders -- Enterprise Feedback Management
11 Mar 2010
The 2010 CRM Service Awards: Service Leaders -- Outsourcing
11 Mar 2010
Viewpoints
I Want You to Know Me
24 Feb 2010
Customers want — and expect — personalization.
Mitigate Shopping-Cart Abandonment
22 Feb 2010
Convert up to 50 percent of abandoners with real-time follow-up.