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January 20, 2010

CRM Featured News
Retailers and Hotels Top the 2010 Customer Experience Index
In Forrester's Annual survey, Barnes and Noble, Marriott Hotels, and Hampton Inn and Suites deliver the best experiences.
Partner Collaboration Critical to Innovation
Survey reports that working together makes everyone stronger.
Jive Acquires Filtrbox; Reaches Record Revenue in 2009
The social business software provider buys a social media monitoring company and plans to extend social insight across the entire enterprise.
Unified Communications Slow to Make Its Presence Felt
A recent DMG Research study on UC examines major players, trends, and a potential wild card that could shake up the space.
Powered Powers Up Social Offering with 3 Acquisitions
After closing deals at the end of 2009, the social media agency aims to deliver a broad suite of social media capabilities.
SAP Sets Sustainability in Motion
With the launch of Business Objects Sustainability Performance Management, SAP wants to provide companies with holistic views into their sustainable strategies and actions.
Forrester Waves In Cross-Channel Campaign Management
In response to the demand for cross-channel marketing functionalities, the research firm publishes its first report covering this trend.
Customer Centricity
Contact Center Innovation: What to Expect in 2010
Organizations must change their mission and culture to benefit from new technologies.
Front Office
A New Decade Brings New Ideas
Magazine Features
Where Does Innovation Come From?
Perhaps more than ever, it's a good idea to look for good ideas? But where are they hiding?
5 for '10
Cutting-edge technologies are altering the possibilities that are open to us. Is your company prepared to embrace the new?
Pint of View
Everything Old Is New Again
Innovation is change, but change isn't necessarily innovation
REAL ROI
Scratching the Surface
A luxury hotel utilizes surface computing from Microsoft to deepen relationships and its brand promise.
Reality Check
Assessing Your CRM Situation
You can't know where you are unless you look—and look hard.
Viewpoints
Is Your Marketing Team Going for the Goal?
Like a wise man once said, skate where the puck is going.



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