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April 20, 2009

CRM Featured Articles
Dimdim Opens Up Web Conferencing to Open Source
Pundits say this latest version aims squarely at traditional players including Cisco Systems' WebEx and Citrix's GoToMeeting.
Siperian Directs Business Users to Master Data
The MDM vendor releases a new application to empower business issues with data management.
Social Support for Software
Vendors unleash a new round of community forums for their customers.
Magazine Features
The 2009 CRM Service Awards: Service Elite -- Introduction
This year's class of four companies impressed us with their CRM service-and-support efforts—and, more important, they impressed their customers.
Reality Check
First Steps Are Always Critical
The Journey of Implementation — Part 1: Before the design and deployment stages begin, planning is everything.
Transaction to Trust: The New Era of Customer Service
Navigate the downturn by investing in customer relationships.

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