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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

April 20, 2009

CRM Featured News
SMB Software Market to Resume Positive Growth in 2010
Software spending among small and midsize businesses is now expected to grow at an annual rate of 6 percent during the next five years -- with software-as-a-service leading the charge.
Dimdim Opens Up Web Conferencing to Open Source
Pundits say this latest version aims squarely at traditional players including Cisco Systems' WebEx and Citrix's GoToMeeting.
Siperian Directs Business Users to Master Data
The MDM vendor releases a new application to empower business issues with data management.
Insight
Social Support for Software
Vendors unleash a new round of community forums for their customers.
Magazine Features
The 2009 CRM Service Awards: Service Elite -- Introduction
This year's class of four companies impressed us with their CRM service-and-support efforts—and, more important, they impressed their customers.
Reality Check
First Steps Are Always Critical
The Journey of Implementation — Part 1: Before the design and deployment stages begin, planning is everything.
Viewpoints
Transaction to Trust: The New Era of Customer Service
Navigate the downturn by investing in customer relationships.



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