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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 16, 2009

CRM Featured News
Sales Struggling to Make Quota
A recent report on sales performance optimization shows a gap between expectations and capabilities.
Marketo Strikes Up a Conversation
The marketing automation vendor's latest release focuses on usability and that human touch.
Zuora Subscribes to Facebook
On-demand billing vendor Zuora takes its Z-Commerce platform to the social networking cloud.
Contactual Unveils a Revamped Contact Center Platform
One pundit believes the company is poised to take advantage of a growing demand for hosted customer service solutions.
Insight
Stimulating Citizen Experience
Could an infusion of Web 2.0 in the public sector change the way we view constituent service?
Magazine Features
Looking to Score
Marketing gathers the leads; sales pursues them. It sounds simple. It isn't.
Viewpoints
Beyond Search
Multimodal knowledge access will improve customer experience and contact center agent effectiveness.



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