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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 09, 2009

CRM Featured News
Welcome to the Customer Data Revolution
Predictive Analytics World '09: A former Amazon.com executive shares the steps required to manage today's customers.
Gimme That Remote (Support)!
Citrix Online's latest release -- GoToAssist Corporate -- looks to ride the recession to expand into the market for remote support.
5 Recession-Busting Customer Service Strategies
New research from Forrester warns companies to invest in customer service — or else.
Online Retailers Actually Had a Holly, Jolly Christmas
eTail West '09: With revenue down, retailers are having to rely more on analytics than ever before.
Magazine Features
Looking to Score
Marketing gathers the leads; sales pursues them. It sounds simple. It isn't.
Reality Check
2009-Era Sales Needs 2009-Era CRM
CSO Insights' Sales Performance Optimization '09: Barely half of all reps made quota last year. Something has got to change.
Viewpoints
Brand Perception 2.0
Using the Internet, text, and other sources for insight.



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