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October 29, 2008

CRM Featured Articles
Maximizer Mobilizes More
With the release of Maximizer 10.5, the Canadian CRM mainstay adds to its wireless capabilities and spruces up the value to SMBs.
Infor Tries to Unite Old and New
Inforum '08: Built on acquisitions, Infor unveils plans to increase investment in integration.
Consona Rebrands and Integrates
Consona Connect '08: Say goodbye to the names Knova and Onyx -- the two are joining forces under Consona CRM.
Enkata Emphasizes Sales in the Contact Center
The performance management provider hopes to evolve contact centers into selling centers with its new Strategic Service Suite.
Pint of View
An On-Demand Assessment
Five nines of semantic foolishness, at your service.
The Tipping Point
Even SaaS Requires the Right Approach
One "s" stands for "service"—so provide some.
Getting the Picture in Customer Support
How to chart activities and processes to deliver superior customer service.

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