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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

October 20, 2008

CRM Featured News
It's Time to Change Channels
New research shows consistent disappointment with indirect methods—and explains why.
RightNow Pushes Customer Experience Global
RightNow Summit '08: CEO Greg Gianforte calls customer experience the final frontier of differentiation.
The Power of Wireless Customer Satisfaction
J.D. Power and Associates releases its latest findings on the popular (and growing) side of the telecommunications industry.
You Have No Idea What Data You Have, Do You?
DataFlux Ideas '08: Business needs to join technology to put the "management" back in "data management."
Insight
Market Focus: Sports & Entertainment -- Build a Good Event and They Will Come
A loyal fan base is the best defense against a declining economy.
Magazine Features
The Price Is Right...You Hope
Maximizing profit isn't about squeezing your customers dry; it's about charging them what's fair. Price optimization is no longer a chore or a secret technology—it's a competitive differentiator for those wise enough to explore it.
Viewpoints
Big Incentives Can Drive Bad Behavior
Are misdirected sales incentives putting your brand at risk?



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