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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

August 04, 2008

CRM Featured News
IBM and Oracle Lead Gartner's 'MDM for Customer Data' Magic Quadrant
The scope of master data management widens -- and Gartner alters its report name to reflect the change.
Longwood Software's Access to Hot Assets
The vendor launches a new bookmarking solution for sales and marketing materials.
Omniture Extends Web Analytics to Mobile
With Web-enabled mobile devices on the rise, the company's mobile analytics will enhance its latest SiteCatalyst release.
Verizon Launches Hosted Speech Platform
New offering gives users the flexibility and oversight typically associated with on-premises solutions without the large capital costs.
Front Office
Ignorance Is the Remedy du Jour
Too many companies are losing agents at an alarming rate, simply because they're often measuring, managing, and treating the wrong problems.
Magazine Features
Calling It Quits
Contact center agents are leaving in massive numbers -- attrition and absenteeism run rampant -- but there are ways to stem the tide.
Viewpoints
10 Rules to Achieve Pricing Confidence
Understand and project your value.



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