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CRM Magazine's SaaS Dashboard electronic newsletter – Also written by CRM's award winning editorial staff, our SaaS Dashboard offers readers a comprehensive overview of all significant news, announcements, and trends in the software-as-a-service segment of customer relationship management solutions. SaaS solutions' adoption rates are predicted to skyrocket over the next few years as companies look to offload their commitments to on-premise software. Which solutions are best? And which vendors will survive in the long run? Read CRM’s Saas Dashboard eNewsletter and get past the hype.

September 13, 2012

CRM Featured News
Genesys and Telekom Deutschland Announce New Cloud-Based Contact Center Solution
Expanded relationship to target the SMB market for integrated contact center solutions in the cloud.
CallFire Launches New SaaS Communications Platform
The platform supports textable phone numbers, SMS voting, mobile coupons, and IVR.
IBM Launches Cloud-Based Marketing Center
New service combines analytics with real-time marketing execution capabilities.
inContact Expands Cloud Software Platform
Cloud contact center software provider adds functionality to outbound campaigns, customer chat, real-time contact center dashboards, and international language and standards support.
Salesforce.com Drops Its Application to Trademark "Social Enterprise"
The company will also drop the term from its marketing material in the future.
Viewpoints
Playing Moneyball in the Cloud
Look to baseball's example when it comes to building a productive workforce.



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