CRM Magazine's SaaS Dashboard electronic newsletter – Also written by CRM's award winning editorial staff, our SaaS Dashboard offers readers a comprehensive overview of all significant news, announcements, and trends in the software-as-a-service segment of customer relationship management solutions. SaaS solutions' adoption rates are predicted to skyrocket over the next few years as companies look to offload their commitments to on-premise software. Which solutions are best? And which vendors will survive in the long run? Read CRM’s Saas Dashboard eNewsletter and get past the hype.

September 22, 2011

CRM Featured Articles
8x8 Acquires Cloud Call Center Provider Contactual
The all-stock transaction, worth approximately 6.5 million, allows the company to bring the only major component of its business that was outsourced in-house.
Zendesk Unveils Zendesk Voice
New offering lets users set up cloud-based call centers
BroadSoft Bolsters BroadWorks Call Center Capabilities
Comprehensive solution meets growing demand for hosted call center capabilities by enterprises of all sizes.
Scouting Report
Future of Contact Centers Clearly Lies in the Clouds
Too compelling to ignore, the benefits include low startup costs and no capital investment

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