CRM Magazine's Cloud Dashboard (formerly SaaS Dashboard) electronic newsletter – Also written by CRM's award winning editorial staff, our Cloud Dashboard offers readers a comprehensive overview of all significant news, announcements, and trends in the software-as-a-service segment of customer relationship management solutions. SaaS solutions' adoption rates are predicted to skyrocket over the next few years as companies look to offload their commitments to on-premise software. Which solutions are best? And which vendors will survive in the long run? Read CRM’s Cloud Dashboard eNewsletter and get past the hype.

March 23, 2017

CRM Across the Wire
Optimove Adds to Customer Marketing Cloud
Optimove has brought AI-powered product and replenishment recommendations to its Customer Marketing Cloud.
Clicktale Launches Experience Cloud
Psychological Analytics enable businesses to understand the intent behind customer actions.
CRM Featured Articles
Adobe Summit 2017: Introducing Experience Cloud
The vendor announced the launch of a set of cloud services for creating exceptional customer experiences, as conference speakers stressed the importance of crafting them.
InsideView Strengthens Integration With SAP Hybris’s Sales Cloud
The native Sales Cloud offering now cleans, updates, enriches, and standardizes account data.
Unisys Launches Machine Learning–as–a–Service
The solution uses machine learning to power predictive and prescriptive analytics.
inContact Releases Spring 2017 Version of Customer Interaction Cloud
inContact has introduced the Spring 2017 release of its Customer Interaction Cloud, which features comprehensive omnichannel journey management, analytics-based routing, and cloud storage of customer interaction data. (Featured on SmartCustomerService.com.)
Salesforce.com’s CRM Platform Gets an AI Makeover
The spring release extends Einstein artificial intelligence capabilities to all customer-facing professionals and enables advanced image recognition.
SAP Announces a Rebranded Cloud Platform
The company hopes to address customers' critical business needs with a variety of new capabilities.
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