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CRM Magazine's Cloud Dashboard (formerly SaaS Dashboard) electronic newsletter – Also written by CRM's award winning editorial staff, our Cloud Dashboard offers readers a comprehensive overview of all significant news, announcements, and trends in the software-as-a-service segment of customer relationship management solutions. SaaS solutions' adoption rates are predicted to skyrocket over the next few years as companies look to offload their commitments to on-premise software. Which solutions are best? And which vendors will survive in the long run? Read CRM’s Cloud Dashboard eNewsletter and get past the hype.

February 20, 2014

CRM Across the Wire
Alcatel-Lucent Introduces Cloud-Based Unified Communications Solutions
Voice Inbound Contact Center is part of Alcatel-Lucent's new cloud-based enterprise offerings.
ShoreTel Releases New Salesforce.com Integrations
ShoreTel for Salesforce and ShoreTel Sky for Salesforce, integrating Salesforce.com applications and the ShoreTel phone systems, ShoreTel Workgroups, and ShoreTel Sky Contact Center.
Expect Labs Launches MindMeld Developer Platform for Intelligent Assistants
With Expect Labs' MindMeld API, developers can add intelligent contextual search and recommendations to any Web site, app, or device.
Intelliverse Enhances Sales Automation Solution with Click-to-Dial Outbound Calling
New cloud-based outbound calling app improves sales organizations' prospecting efforts, reporting capabilities, and performance.
CRM Featured News
Pie Digital Launches TotalTechHero Support App for Home Networks
With Pie's TotalTechHero, service providers can troubleshoot and fix networking and device issues with the customer via the cloud.
Viewpoints
Growing Acceptance of SaaS Is Good News for CXM
Companies find cost effectiveness, efficiency, and flexibility in expanded cloud offerings.



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