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CRM Magazine's Cloud Dashboard (formerly SaaS Dashboard) electronic newsletter – Also written by CRM's award winning editorial staff, our Cloud Dashboard offers readers a comprehensive overview of all significant news, announcements, and trends in the software-as-a-service segment of customer relationship management solutions. SaaS solutions' adoption rates are predicted to skyrocket over the next few years as companies look to offload their commitments to on-premise software. Which solutions are best? And which vendors will survive in the long run? Read CRM’s Cloud Dashboard eNewsletter and get past the hype.

February 13, 2014

CRM Across the Wire
Enghouse Releases Version 6.1.2 of its Contact Center Service Provider Platform
Advances in the Enghouse cloud contact center product provide greater resiliency, flexibility and integration capabilities.
TeamViewer Integrates Remote Support With Zendesk's Cloud-Based Customer Service
Customer service and IT support staff now can connect to a customer screen from within a Zendesk ticket via TeamViewer.
Bright Pattern Integrates Zingaya Web-Call Into Its Contact Center Offering
With the integration between Zingaya and Bright Pattern's ServicePattern, Web site visitors can connect to salespeople with one click.
GetFeedback.com Unveils GetFeedback for Salesforce
GetFeedback for Salesforce lets users create mobile-ready surveys that integrate customer feedback directly into Salesforce.com applications.
CRM Featured News
Zilliant Rolls Out SalesMax OnDemand
Standalone interface is designed to improve user experience.
Viewpoints
Cloud Adoption Hits C-Level Resistance
Companies need to bridge the technology disconnect.



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