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CRM Magazine's Cloud Dashboard (formerly SaaS Dashboard) electronic newsletter – Also written by CRM's award winning editorial staff, our Cloud Dashboard offers readers a comprehensive overview of all significant news, announcements, and trends in the software-as-a-service segment of customer relationship management solutions. SaaS solutions' adoption rates are predicted to skyrocket over the next few years as companies look to offload their commitments to on-premise software. Which solutions are best? And which vendors will survive in the long run? Read CRM’s Cloud Dashboard eNewsletter and get past the hype.

February 06, 2014

CRM Across the Wire
8x8 Partners with Zendesk to Deliver a Cloud-Based Contact Center Solution
8x8 Virtual Contact Center offers instant multichannel integration with Zendesk software.
SDL Launches SDL Customer Experience Cloud
SDL Customer Experience Cloud Helps marketers deliver a consistent experience across devices and languages.
Envision Releases Click2Coach Cloud
Envision's Click2Coach Cloud is a new workforce optimization solution for capturing, recording, coaching, and agent analytics.
CRM Featured News
Vendavo Launches SaaS-Based Profit Advisor
Automated price-optimization solution targets midmarket companies seeking profit advantages.
Genesys Further Ventures into the Cloud with Ventriloquist Acquisition
The Ventriloquist acquisition strengthens Genesys' capabilities to personalize proactive customer interactions. (Featured on SpeechTechMag.com.)
Reality Check



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