CRM Magazine's Cloud Dashboard (formerly SaaS Dashboard) electronic newsletter – Also written by CRM's award winning editorial staff, our Cloud Dashboard offers readers a comprehensive overview of all significant news, announcements, and trends in the software-as-a-service segment of customer relationship management solutions. SaaS solutions' adoption rates are predicted to skyrocket over the next few years as companies look to offload their commitments to on-premise software. Which solutions are best? And which vendors will survive in the long run? Read CRM’s Cloud Dashboard eNewsletter and get past the hype.

November 04, 2010

Front Office
A Succession of Failures
Industry analysts explain how vendors and customers can avoid the communication errors that occur during CRM implementations.
Market Focus: Healthcare—A Healthy Dose of Social Media
One provider shows how to join consumers in social networks without compromising a secure relationship.
CRM on Twitter: October 2010
A Catalog of Contacts
With Unica's marketing software, Sears Holdings gains some newfound customer intelligence.
Reality Check
A Quarter-Century in CRM
An industry veteran looks back at the lessons learned over the course of 25 years.
Secret of My Success
Something Borrowed, Something Blogged
Marrying a variety of voice-of-the-customer approaches, David's Bridal tries measuring sentiment among social media-savvy brides.

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