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Sr. Manager- SalesForce CRM
Spectrum
Charlotte, NC

Sr. Manager- SalesForce CRM

spectrum jobs
Client Reference Code: 199166-1
JOB SUMMARY
Responsible for implementing corporate IT initiatives that support the strategy and goals of the corporation. Implements IT standards, policies and/or master plan for the IT function. Manages the development and acquisition of new technologies and tools to improve the organization's internal operations and data delivery. Implements new technological directions and manages the organization in the deployment.


MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience

Oversees a department of the IT functional area

Implements IT plans according to the IT and corporate strategy

Manages the maintenance and enhancement of hardware and software systems that support field business applications and local area networks/wide area networks (LAN/WAN) for employees

Manages IT staff to ensure uninterrupted IT network support at maximum performance

Ensures compliance with IT standards, policies and procedures

Accountable for the function's budgets


REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Basic computer skills, with proficiency with Word and Excel
Knowledge of computer and/or network systems, applications, procedures and techniques
Experience leading others and providing constructive feedback
Demonstrated interpersonal skills and ability to work effectively and collaboratively with a wide range of stakeholders
Skill in organizing resources and establishing priorities
Ability to learn and support new systems and applications
Ability to work with others to resolve problems, handle requests or situations
Demonstrated knowledge of information technologies and methodologies related to assigned IT segment or area
Displays a sense of urgency to resolve issues quickly and efficiently
A team player with the ability to enable changes in the business processes and ability to work cooperatively with all groups is essential
Ability to multi-task and handle on a proactive basis, changing priorities in a fast-paced environment in order to maximize time-management and efficiencies
Demonstrated ability to successfully distill complex technical information into clear, concise yet comprehensive communication material
Demonstrated ability to meet rigorous deadlines while managing multiple projects concurrently
Ability to make decisions and solve problems while working under pressure
Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently
Proven knowledge of information technologies and methodologies related to assigned IT segment or area
Ability to exercise, on a regular basis, independent judgment and discretion in performance of job duties
Ability to recruit, motivate, develop, and direct people as they work, identifying the best people for the job

Education
BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experience

Related Work Experience Number of Years
IT work experience 5-7
Leadership experience 3-5
Project management experience 2-4



WORKING CONDITIONS
Office environment


EOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.

Job Code : TWCIGN610 Sr Mgr, IT Exempt

199166BR
For more information on this job posting, click Here.
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