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Head of CRM
Global luxury brand
NJ – New Jersey

Category : CRM/Direct
Location/City : NJ – New Jersey
Salary Range : 0.00 – 0.00 per year (Permanent)
Id : 12085

Our client, an iconic, global luxury brand is looking for a Head of CRM. We are seeking a leader to design and drive the next generation of CRM for this global leading brand. 


Key responsibilities include:

1. VISION: The development and ongoing management of a strategic, customer centered vision and functional plan for CRM. 
2. PRACTICE: The oversight and ultimate accountability for [design] development and execution of all market facing CRM solutions and related internal operations and processes.  Central to this work includes ensuring that company has a thoroughly modern and right sized CRM and data infrastructure to deliver a portfolio of data driven, customer centered programs.
3. CULTURE: Serving as a cultural champion across the organization, partnering with diverse business stakeholders to help realize the promise of customer centricity and CRM across the customer experience. 
Key Attributes of the Ideal Leader
  •  Ability to lead and thrive in a complex and matrix business structures
  •  Desire to “manage the today,” while working to “reinvent for the future” 
  •  Flexibility and eagerness to embrace aggressive and shifting business objectives across the organization
  •  Responsiveness to manage, execute and improve all efforts 
  •  Decisiveness based on data and evidence, facts and figures  
  • Bias toward action and strong sense of urgency without compromising executional excellence  
  • Customer obsessed with a need to communicate clearly

Background

 Previous experience in similar Head of CRM role
 Excellent technical knowledge of CRM and analytical systems
 Ability to interface cross-functionally and across all levels of the organization with a complex culture, serving disparate needs
 Strong interpersonal skills that foster teamwork, build confidence and support for one’s ideas and deep experience managing and developing a team
 Excellent project management and prioritization skills; experience coordinating cross-functional teams and tight deadlines
 Strong experience with enterprise CRM/Database platforms. Experience with Campaign Management solutions desired
 Strong communication and presentation skills with an ability to communicate both upwardly and cross functionally

 

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