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Customer Relationship Management Administrator
MH Equipment
Des Moines, IA

Job Description


CRM Administrator

PRIMARY/ESSENTIAL RESPONSIBILITIES:

  • Salesforce
    • Provide support for, but not limited to, the following:
      • Object creation, management, maintenance and simplification
      • Workflow Rule development, testing and maintenance
      • Roles and Profiles management and hierarchical control
      • Report and Dashboard generation and maintenance
      • Page layout and administration
      • Overall instance documentation
    • Maintain data integrity including de-duplication, merging and exporting of data for off-line. manipulation as well as contouring data for subsequent importing.
    • Help troubleshoot issues with Workflow Rules, Flows and Process Builder configurations.
    • Respond to incoming phone and email requests for assistance or challenges using Salesforce.
    • Develop WalkMe scenarios.
    • Train users on Salesforce best practices.
    • Synchronize and transfer data between Salesforce and NOVO.
  • NOVO
    • Maintain data integrity.
    • Train users on NOVO best practices.
    • Respond to incoming phone and email requests for assistance or challenges using NOVO.
    • Synchronize and transfer data between NOVO and Salesforce.
    • Performs other duties as assigned.
    • Present a professional image in personal appearance, dress and preparation.
    • Regular and prompt attendance.

If you are an outgoing and driven individual who is seeking career satisfaction with a financially stable company, join the team at MH Equipment! Primarily, the CRM Administrator position works directly with the Director of Marketing & Sales Support and the Manager of CRM Integration and Development to support the administrative needs of MH Equipment’s Salesforce instance.  Secondarily, the position provides support for Corporate Marketing and Sales Support with NOVO, Hyster-Yale Group’s proprietary CRM/Quoting tool.  For both Salesforce and NOVO, the Salesforce Administrator interfaces with all end users responding to inquiries, resolving issues, gathering information on future needs, training and overall support for both SaaS platforms.  

Job Requirements

As a Marketing and CRM Administrator with MH Equipment, you must have an associate’s degree in Business or Marketing, at least 1 year of work experience (can include internship) and strong writing skills and demonstrated proficiency in grammar and proofreading.

REQUIREMENTS:

  • One to two years Salesforce (Enterprise Edition) administrative experience preferably in a Sales organization/environment.
  • Strong technical background.
  • Experience with a software based or SaaS quoting system a plus.  Experience working with MS Excel including familiarity with formulas, pivot tables, and data sorting.
  • Excellent verbal, writing, editing and presentation skills.
  • Excellent organizational skills.
  • Self-motivated with a high level of creativity and a sense of urgency.
  • Ability to manage several simultaneous projects and resources without losing focus.
  • Motivated self-starter requiring limited supervision.
  • Must be able to fulfill the physical requirements of the job.

 

Benefits 

At MH Equipment, we understand that our employees work hard, so we offer a competitive base commission, a generous benefits package and a positive work environment that recognizes integrity, inspires passion and enables personal growth. We provide ongoing equipment and sales training, and for the right candidate there are many opportunities to move up within the company.

Additional benefits for the Marketing Coordinator:

 

  • Medical, dental and vision insurance
  • 401(K) retirement plan with employer match up to 50%
  • Pre-tax flexible spending account for healthcare expenses
  • Life and voluntary supplemental life insurance
  • Short and long-term disability insurance
  • Paid holiday, vacation, personal and sick days
  • 8 hours of paid time per year to volunteer at a charity of your choice
  • Employee Assistance Program
  • Financial assistance for adoptions
  • Travel assistance
  • Designated corporate charities

 

Company Overview

MH Equipment is an authorized Hyster and Yale lift truck and forklift dealer that provides top quality material handling equipment to meet our customers' needs across 10 Midwestern states. We sell a broad selection of Hyster forklifts and Yale truck lifts that will fulfill any job specification as well as a terrific array of other new and used material handling equipment. We are an annual winner of the Hyster “Dealer of Distinction" award. We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to charitable endeavors that our employees are involved with. Being a member of the MH Equipment family means being part of a fast-growing company that offers daily opportunities to learn and succeed. Our focus and culture are centered on our beliefs that people matter, passion inspires and purpose unites.

 

MH Equipment is proud to be an Equal Opportunity Employer. 

For more information on who we are and what we do, please visit our website. We look forward to hearing from you!

 

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