Role:Contact center Support engineer:

 Type: FTE

Salary: $50-70k plus benefits.

Skills:

Must have 3 to 4 yrs of experience 

Must have contact center knowledge and worked on implementation of a complete contact center suite or a component of 

Contact center - For eg. ACD, CTI, Dialer, Logger, etc.

Should have worked on troubleshooting issues and use techniques to maintain uptime of the product/solution deployed

JD:

Provide Level 1 support to all the existing customers which involves, identifying the incident and making a necessary corrective action. 

Understand the client's business needs in order to work on the incidents/changes requested.

Meet SLA's for incidents raised

Must work in Shifts and provide on-call support over the weekend.

Must have contact center knowledge and worked on implementation of a complete contact center suite or a component 

of Contact center - For eg. ACD, CTI, Dialer, Logger, etc.

Regards,

Ansal.MA

PSRTEK Inc

Desk: +1 609-423-0871

Email:Ansal@psrtek.comHelp

Hangout-Ansal.psrtek@gmail.comHelp

http://www.psrtek.com